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Frequently Asked Questions
PHONE OR FAX
Register by phone or fax using your credit card only.
Monday through Friday, 9 a.m. to 6 p.m.
phone: 212-645-5170 (ext. 4)
fax: (along with registration
form PDF) to: 212-989-1493
MAIL
Send check, money order or credit card information
(along with registration form
PDF) to:
Natural Gourmet Institute for Food and Health
48 West 21st Street, 2nd floor
New York, NY 10010 USA
Attn: Registrar
Make check or money order payable to: Natural Gourmet Institute for
Food and Health.
When mailing in your registration, be sure to include the names of
any additional people you are registering. There is a $30 charge for
checks returned by the bank.
IN PERSON
weekdays from 9 a.m. to 8 p.m. and weekends from 10 a.m. to 5 p.m.
cash, check, money order or credit cards accepted
come to:
Natural Gourmet Institute for Food and Health
48 West 21st Street, 2nd floor
New York, NY 10010
(between 5th & 6th Avenues)
REGISTRATION
Payment Requirement: Payment in full is required for all classes.
- Register by telephone using your credit card
- Register by mail using the registration form on our website or on the inside back cover of brochure. Enclose your check or fill in the required credit card information and sign ($30 charge for checks returned to us from the bank); or
- Register by fax: 212-989-1493 using a copy of the registration form on our website or back cover of brochure. Fill in the required credit card information and sign; or
- Register in person at the school from 9 a.m. to 9 p.m. Monday - Friday and weekends from 10 am to 5 pm with cash, check or credit card. We suggest you call first.
We recommend you register at least 2 weeks in advance for any class. We reserve the right to cancel any class due to low enrollment at least 48 hours before the date of class, so please register early to make sure the class of your choice is available.
Waiting Lists: When classes fill to capacity, enrollment is closed and students are then placed on a waiting list in the order in which they called. When an opening becomes available, we will call people on this list in the order in which they appear.
Cancellation Policy for Individual Classes
If you cancel at least 10 days before a class, you may:
1. Transfer full amount of your payment towards another class; or
2. Receive a refund less a $10 service charge.
If you cancel 9 days or fewer, but at least 48 hours before the start of a class, you will:
1. Receive a school credit voucher minus a 20% service charge. Credit vouchers can be applied to any classes up to one year from the date of original purchase. Credit will not be honored without a voucher.
If you cancel 48 hours or fewer before the start of a class, withdraw once the class begins, or do not show up for any reason, you will:
1. Forfeit the full amount of your payment. You may, however, send someone in your place or receive recipes/handouts.
Cancellation Policy for Series or Intensives
such as Cooking & Cutting Techniques, Two-Week Basic Cooking Technique Intensive, Vegan Baking Boot Camp
If you cancel at least 2 weeks before the start of the first class in the series you will:
1. Receive a refund less a $50 service charge for each and every student’s registration that is canceled.
If you cancel 3-13 days before the start of the first class in the series you will:
1. Receive a school credit voucher less a 20% service charge for each and every student’s registration that is cancelled.
If you cancel 48 hours or less before the start of the first session, or withdraw from the series once class begins, or fail to show up for any reason:
1. All payment is forfeited. In that event, you can either send someone in your place or receive the recipes and/or handouts.
Make-Up Classes
Basics 1 - 4 are the only classes that may be made up (only if you have attended the first session). If you notify our Registration Department at least 24 hours in advance, we will attempt to transfer you to the same session at a later date. We will contact you 24 hours in advance of the next available session; if you are unable to attend, we will attempt to transfer you one more time only. Make-up classes are available on an extremely limited basis, subject to availability, and must be arranged with our Registrar. You can only schedule one make-up session per Basics 1, 3, or 4.
Basics 1 - 4 are Core Curriculum designed by the Institute. All other classes represent the creative endeavor and opinions of the individual instructor for which they alone are responsible. This catalog is current at the time of printing. The Natural Gourmet Institute for Food and Health reserves the right to cancel classes or make changes in programs, instructors, and policies as circumstances dictate subsequent to publication.
Buy 5 Cooking Classes & Get 1 Free
The following rules apply to this offer: All 5 cooking classes must be chosen from the current schedule, paid for in full at a non- discounted price, and the 6th cooking class (not priced over $100, excluding the materials fee where applicable) selected at the time of registration. This offer does not apply to intensives or series, Basics 1-4 Core classes, all day classes, or lectures. No cancellations are allowed; however, if you cannot attend any one of the classes, you may send someone in your place or receive the recipes.
Buy 5 Lecture Classes and Get 1 Free
The following rules apply to this offer: All 5 lecture classes must be chosen from the current schedule, paid for in full at a non- discounted price, and the 6th lecture class selected at the time of registration. This offer does not include cooking classes or lectures with tastings. No cancellations are allowed; however, if you cannot attend any one of the classes, you may send someone in your place or receive the handouts.
Retreats
Please visit Diane Carlson's website theconsciousgourmet.com for information or call 203-622-1189.
DIRECTIONS
We are conveniently located in the Flatiron District of Lower Manhattan
on 21st street between 5th and 6th Avenues.
subway
Take the C, E, F, V, W, R, 1 or 6 trains to 23rd Street.
bus
Take buses running on 5th, 6th, 7th Avenues, Broadway, or Park Avenue
South to 21st Street.
car
Street parking is available after 6 p.m. on weekdays and all day on
weekends and holidays (note: 21st Street runs West). During daytime
business hours, there are also many parking lots on 21st Street and
surrounding streets.
F A Q s:
What skill level must I have to attend a cooking class?
We accept all skill levels in every class except where specifically noted. We offer demonstration classes (students observe as instructor prepares recipes); partial participation (students assist with some food preparation); and hands-on (students cook under the guidance of instructor).
What should I bring to class?
The only thing you need to bring with you besides your enthusiasm is a pen and notebook. We provide aprons, side towels, knives, and all equipment.
Do we get to eat any of the food that's prepared?
YES! In every cooking class you are provided with ample tastings of each recipe that is prepared.
Is there a snack to eat when we arrive after work?
On weeknights we provide a light snack, tea, and filtered water to immediately calm your hunger. On weekends, we only provide tea and filtered water. If you're coming to a class on weekends, please eat before you arrive.
Do we get recipes to take home?
In all our cooking classes we provide recipes for you to take home. For all our lectures, we provide the instructors' handouts.
Is wine served in cooking classes? If not, can I bring wine?
Alcoholic beverages may be made available for consumption in certain classes and class participants must be of legal New York State drinking age. Pregnant women, people who will be driving, and people on certain medications should not consume alcohol. If wine is not indicated as being served, you may bring your own.
Do I get to take home leftovers?
Unfortunately, at this time we do not have room to stock containers for leftovers. However, if you bring your own container, and if there are leftovers, you may take some food home.
How do I know if a class is vegan, vegetarian or flexitarian?
After the description of a class, if there are no parentheses indicating that certain non-vegan ingredients will be used, then the class is vegan. Otherwise, at the end of each class description, we list in parentheses which non-vegan ingredients will be used. Sometimes it's obvious that a certain class is not vegan even though it has no parenthetical at the end of the description.
How should I dress?
For cooking classes, we suggest you wear comfortable clothing and close-toed shoes. Open-toed shoes or sandals are not allowed in hands-on and partial participation classes (for safety reasons). Sleeveless tops or tank tops are also not allowed (for hygienic reasons). For lectures, these rules don't apply.
How old do I have to be to attend a class?
Our classes are intended for adults 18 years and older. We do have classes for younger age groups. Teens 14-17 accompanied by an adult may attend with Director’s approval.
Should I call to check availability before I mail or fax in my registration form?
Yes! We encourage you to call before you register by mail or fax so there are no disappointments if a class is already full.
Can I combine discounts?
No.
How long is a credit voucher valid?
Credit vouchers are valid for one year from the date on the voucher. The voucher is used as cash so please keep it in a safe place.
How do I redeem a credit voucher or gift certificate?
Credit vouchers and gift certificates must either be mailed in or brought in to be redeemed.
How far ahead do you recommend I register for a class?
We suggest you call at least two weeks before a class begins to get the class you want, although some classes fill long before that.
Read the class descriptions
Go to current class schedule
Go to registration form PDF (to print out)
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